Home Loan Servicing Home Loan Servicing
Are you new to Seterus?
If you were newly transferred to Seterus this month, WELCOME!
If you have not yet received a Welcome Kit, then we are still receiving information on your loan from your prior servicer and are unable to speak to you about any loan details. As soon as we finish setting up your account, we will send you a Welcome Kit to tell you about Seterus, what we do, and to provide contact information and answers to many of the questions you may have. We will also attempt to contact you by phone. We expect this to happen by the 15th of month. If you don't hear from us by then, please feel free to call. Once we have received all of the information from your prior servicer regarding your account, you will also be able to set up your own personal online profile.
A notification will be sent to your Seterus online Secure Inbox once we receive your fax. To check the status of your fax please log into your online account. Please allow up to 12 hours for your fax to be uploaded in our system. If you do not have an online account with Seterus, you can create one by clicking the Need to Register link in the MyMortgage Login box above.

We will also send a notification to your personal e-mail account on file once the fax has been received.

You can "opt out" of receiving personal email notices using the My Profile "link" tab within your online account.