Home Loan Servicing Home Loan Servicing
Contact Us
Automated Loan Information Line:
Call us toll-free at 866.570.5277
To Make A Payment:
Please select the state from which you are mailing:

All Other Correspondence:
Seterus, Inc.
PO Box 2008
Grand Rapids, MI 49501-2008
Overnight Correspondence:
Seterus, Inc.
4460 44th Street SE, Suite D
Grand Rapids, MI 49512

Fax: 866.578.5277
For confirmation that we have received your fax, click here.
A notification will be sent to your Seterus online Secure Inbox once we receive your fax. To check the status of your fax please log into your online account. Please allow up to 12 hours for your fax to be uploaded in our system. If you do not have an online account with Seterus, you can create one by clicking the Need to Register link in the MyMortgage Login box above.

We will also send a notification to your personal e-mail account on file once the fax has been received.

You can "opt out" of receiving personal email notices using the My Profile "link" tab within your online account.
Hours of Operation:
Customer Service Hours (Pacific Time):
Monday - Thursday 5 a.m. to 8 p.m.
Friday 5 a.m. to 6 p.m.

Having difficulty making your payment? Our loan specialists are available (Pacific Time):
Monday - Thursday 5 a.m. to 9 p.m.
Friday 5 a.m. to 6 p.m.
Saturday 9 a.m. to 12 p.m. (hours may vary)